Cancellation Policy


cancellation-policy

No cancellations for any reason unless coverage is purchased.

Name And Detail Changes

  • Renter can request a name and detail change for a fee of $100 if done more than 60 days before checkin.
  • Renter can request a name and detail change for a fee of $200 if done more than 15 days before checkin.
  • If done less than 15 days in advance, we will make every attempt to make the change for a $200 fee, based on member’s availability.
  • Alternatively, if taking insurance, renter can have 1 free name change if done more than 15 days prior to checkin.  At that point, the new guest would have the option of paying for their own coverage plan. The original plan is nontransferable.

Cost of Coverage: $2.50 per point rented

Cancel 60 days or more prior to check in

  • Reimburse – $15 per point Cash Refund or $16 per point full credit towards another stay within 18 months of original check in date

Cancel 45 days or more prior to original check in –

  • $12 per point Cash refund or $13 Credit per point full credit towards another stay within 18 months of original check in date

Cancel 32 days or more prior to original check in –

  • $8 per point Cash refund or $10 Credit per point full credit towards another stay within 18 months of original check in date

Cancel 15 days or more prior to original check in –

  • $3 per point Cash refund or $5 Credit per point full credit towards another stay within 18 months of original check in date

Cancel 3 days or more prior to original check in –

  • $3 Credit per point full credit towards another stay within 18 months of original check in date